- The FTO receives 13,000 complaints, compared to 2,000 in 2024.
- FBR for the field, pushes the aggressive collection of income.
- Income targets the growth of inadequacy, trigger more complaints from taxpayers.
Islamabad: Despite the Federal Board of Revenue Federal Transformation Plan (FBR) largely publicized, the reports of poor administration within the tax system has skyrocketed by 550% alarming in the first four months of 2025 (January to April), The news reported on Sunday.
Complaints mainly highlight the alleged Faisespres in the Federal Board of Return (FBR), including the height, illegal opinions, attachment of arbitrary accounts, false / flying invoices and the hacking of sales tax accounts, among other procedural violations.
The data reveal that the federal fiscal ombudsman (FTO) received 13,000 complaints in the first four months of 2025, against only 2,000 in the same period in 2024. Historically, the FTO reached an average of around 2,000 complaints every four months, with annual complaints which previously oscillated approximately 2,500.
While the FTO has resolved more than 6,000 complaints, managers remain alarmed by the sudden influx.
As the FBR officials defended the situation, citing the immense pressure to achieve an ambitious annual tax objective of RS12 970 billion – later adjusted to RS12.332 billion after negotiations with the International Monetary Fund (IMF).
The management of the FBR would have pushed offices on the ground that is difficult to achieve monthly and quarterly objectives, which leads to aggressive income collection measures.
Under IMF conditions, the FBR also strives to obtain a 10.6%tax / GDP ratio, despite the reduction in the growth of the main income generating sectors.
This mismatch between nominal growth and income requests should persist, requiring another dispute settlement mechanism to prevent a new escalation in complaints against the Mail Administration of the FBR in the coming months.